Collection of Personal Data
Who is responsible for your data?
For the purposes of data protection regulations, Kivad d.o.o. acts as the data controller in relation to the personal data you provide to us.
What data do we collect?
We may collect some or all of the following information about you and other members of your group:
● Name, surname, contact details (address, phone number, email address, information you enter in contact forms)
● Payment information (card number, cardholder's name, expiration date)
● Special requests related to disability or medical conditions that may affect your accommodation
● Dietary preferences that may reveal your religious beliefs
You are responsible for ensuring that other members of your group are aware of this policy and that you are authorized to act on their behalf.
Some data we collect may be considered sensitive personal data (e.g., health data or religious beliefs). We collect this information solely to meet your specific needs and will seek your explicit consent when necessary.
Automatically Collected Data
● IP address
● Browser type and device
● Information about website usage via cookies
Social Media Data
If you contact us through social media (Facebook, Instagram, etc.), we may collect information you provide through your profile.
How do we collect data?We collect personal data only with your consent when:
● You purchase a product or service from us
● You subscribe to our newsletter
● You register a user account
● You contact our customer support
● You fill out a survey or participate in a contest
● We use cookies to analyze website traffic
How do we use your data?
We will use your personal data for:
● Processing your bookings and payments
● Managing your bookings and sending notifications
● Communicating with you regarding your bookings
● Sharing information with service providers within the EU (e.g., hotels, airlines)
● Complying with legal obligations or requests from legal authorities
● Ensuring compliance with our business processes, including risk assessment, security, and market research
● Sending promotional materials if you have given consent (you can unsubscribe at any time)
How long do we keep your data?
We store personal data for at least 6 years after the completion of the contracted services, unless legal regulations require a different retention period.
Your Rights
You have the right to request information about the personal data we process, including:
● The right to access your data
● The right to correct inaccurate data
● The right to delete data under certain circumstances
● The right to object to data processing for marketing purposes
● The right to data portability
To exercise your rights, you can contact us at:
KIVAD d.o.o. for insurance representation
Address: Joze Kljakovića 2/A, 10360 Sesvete
Email: lorena.vrdoljak@kivad.hr